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PAYMENT POLICY

Medical services are provided and billed by Havens Urgent Care. Our providers participate in most all of the major health insurance plans in the region. Following are the health plans which we currently accept.

 

Please be aware that with any health plans, there may be deductibles and copayments for which you could be responsible.

HEALTH PLANS
QUESTIONS ABOUT PAYMENTS

  •  AARP

  • AETNA

  • ASSURANT

  • CIGNA

  • GEHA

  • GOLDEN RULE

  • GWH-CIGNA

  • HUMANA

  • MED BEN

  • MEDICAL MUTUAL

  • MEDIGOLD

  • MERITAIN HEALTH

  • NGS AMERICAN, INC.

  • TRICARE

  • UMR

  • UNITED HEALTH CARE

 

IF YOUR PLAN IS NOT LISTED, PLEASE CONTACT OUR OFFICE FOR ADDITIONAL INSURANCE PROVIDERS THAT WE ACCEPT

What items do I need to bring to be seen at the time of service? 

  • Items Needed at Check-In:

    • Driver's License

    • Insurance Card

    • Insurance co-pay or payment 

 

What if I do not have Health Insurance?

  • We do accept self-pay patients for those who do not have Insurance. Self-pay fees are due at the time of service. This does not include payments for any additional testing or medication injections you may require during your visit.

 

What Payment Methods do you accept?

  • We accept cash, checks, VISA, Mastercard, Discover, American Express, and Health Savings Cards

 

 

 

QUESTIONS ABOUT YOUR BILL

What billing or insurance information will I receive?

​You will receive a copy of your bill. After your insurance has paid, we'll provide you with a monthly statement of your account.

​

How long will it take to get things settled with the insurance company?

Generally, it takes from 45 to 60 days to obtain payment from an insurance carrier.​

​

I recieved a bill in the mail, how can I make a payment?

We accept payments over the phone or in person. 

 

​Why am I getting bills from physicians?

​Each physician who provides professional services will send you a separate bill from his or her office. These physicians will include:

- your own physician
- other physicians who conducted tests and procedures
- consulting physicians chosen by your primary physician to read and interpret test results.

These physicians may include specialists in anesthesiology, cardiology, emergency medicine, nuclear medicine, pathology, radiology, or urodynamics. You will be responsible for paying these bills as well.

​

​I received a notice that my insurance company has paid on my bill -- but I can't understand how they calculated their payment amount. Do you know?

​If we have received any such information from your insurance company, we'll be glad to share it with you. However, for answers to any questions about insurance payments, deductibles, or co-payments, you generally need to check with your insurance company.

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